Frequently Asked Questions

Yes! - Please note that the Free Shipping Threshold for orders shipping to Alaska and Hawaii is $499.00.

TruTech Tools does not ship to Canada, or internationally.

We’re sorry to hear that you’re missing a product from your order! Here are the steps you can take to resolve this issue:

1. Check Your Order Confirmation:
Verify that the missing product was included in your order confirmation email or receipt.
2. Inspect the Packaging:
Sometimes smaller items can be hidden within the packaging materials. Double-check all the packaging to ensure the product isn’t there.
3. Contact Customer Support:
Reach out to our customer support team as soon as possible. Provide them with your order number and details about the missing product. You can contact us via:
Phone: 888-224-3437
Email: support@trutechtools.com
Live Chat: Available on our website or Click Here to start a new chat.
4. Provide Necessary Information:
When contacting customer support, be ready to provide:
Your order number.
A description of the missing product.
Any photos of the packaging and the products you did receive.
5. Resolution:
Our customer support team will investigate the issue and work to resolve it promptly. This may include sending you the missing product, issuing a refund, or providing a store credit.
We apologize for any inconvenience this may have caused and appreciate your understanding and patience as we resolve this matter. If you have any further questions or concerns, please don’t hesitate to reach out to us.

If you receive a faulty, damaged, or broken item in your order please contact us at support@trutechtools.com or by phone at 888-224-3437 or by our chat to begin an RMA, or a return.

TruTech Tools will accept Purchase Orders (PO) from approved customers. Please contact our Customer Service team to get set up for ordering with a Purchase Order.
You can also gain tax exemption by submitting your Tax Exempt Form.

You can gain tax exemption by creating an account or logging in to your account and submitting your Tax Exempt Form.
Note- You MUST be logged in to your TruTech Tools account to submit your Tax Exemption form.

Please note we can only calibrate the Combustion Analyzer models listed on our Service Request Form. Please purchase a Calibration at this link per the number of Analyzers you plan to send us. Once you've completed your order fill out the Service Request Form and indicate the work you'd like to be performed on your analyzer.
Once filled out, you can ship your analayzer(s) to us at:
TruTech Tools
Attn: Calibrations
3425 Gilchrist Rd.
Suite B.
Mogadore, OH 44260
Return shipping of your analyzer(s) is free of charge.

Please remember to include the Service Request Form in the package(s) you ship to us.

You can let our Customer Service team know via phone, chat, or email. It's helpful to include the following information; brand, SKU (if known), model, the application you are using the tool.

Please contact our Customer Service team to order a gift certificate.

TruTech Tools is will attempt to price match a price you may see from a reputable online store. Please contact our Customer Service team to request a price matching and we will work with you to accomplish it. Note- TruTech typically does not price match with auction sites or marketplaces like eBay, Amazon, Walmart, etc.

Once your return has been processed you can expect a refund 2-5 business days after the refund is initiated with the payment method you chose at checkout. Different payment methods may return a refund faster than others.