Route Shipping and Package Protection FAQ
Route Package & Shipping Protection at TruTechTools.com
TruTech Tools offers optional Route Shipping Protection at checkout for all orders placed online at www.TruTechTools.com
What is Route?
Route is an optional package protection service offered at checkout on online orders. Customers may choose to add Route to help protect their shipment against loss, damage, or theft.
Important: Route Shipping Protection is optional. Customers may choose whether or not to add Route coverage during checkout. Purchasing Route is not required to complete a purchase.
How does Route work?
In the unfortunate event that your order never arrives or the contents are damaged upon arrival, customers who purchased Route can file a shipping issue with Route and may be eligible to receive a replacement or refund.
Route can be added during checkout in the Shipping Information section. Route coverage is completely optional and is selected by the customer at the time of purchase.
Why does TruTech make Route available?
We understand that things happen and shipping carriers are not perfect. Route provides customers who choose to purchase coverage with a streamlined claims process in the event of loss, damage, or theft during shipping.
Why would I add Route to my order?
If you choose to add Route to your order, it provides an additional layer of protection during the shipping process. By selecting Route, you are purchasing protection for your shipment against common issues such as shipping damage, theft, or misdelivery.
What do I do if my package is lost/stolen/damaged and I purchased Route?
1. File a Claim: Visit the Route Claims portal to start the claims process. You'll need your order number and email address associated with the purchase. You can visit www.Route.com or download the Route App on iOS or Android
2. Provide Details: Fill out the claim form with detailed information about your order and the issue (lost, stolen, or damaged). Include any relevant photos if the claim is for damaged goods.
3. Submit the Claim: Review your information for accuracy and submit the claim. Route's team will review the details to ensure they meet their policy conditions.
4. Follow-up: Once submitted, you can track the status of your claim through the Route portal. Route typically processes claims quickly, often within a few days.
5. Resolution: If your claim is approved, Route will either refund the cost of the item or replace it, depending on the situation and your preference.
What do I do if my package is lost/stolen/damaged and I did NOT purchase Route?
Please contact TruTech Tools directly via the steps on our Returns page.
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